Frequently Asked Questions

General Questions

What is Tailored School?

Tailored School is a school management system that helps schools manage students, fees, attendance, results, reports, users, and communication from one secure platform.

Who is Tailored School built for?

Tailored School is built for primary schools, secondary schools, colleges, academies, and private learning institutions that want to digitise their administration.

Is Tailored School suitable for schools in Zimbabwe?

Yes. Tailored School is designed with Zimbabwean schools in mind, including local school operations, termly billing, fee management, reports, and practical onboarding support.

Can a school use Tailored School while still using its current system?

Yes. Schools can run Tailored School alongside their current process during the trial or onboarding period before making a full switch.

Features

What can the system manage?

Tailored School can manage student records, fees and finance, attendance, results, report cards, users, classes, subjects, staff, and school communication.

Does the system support fees management?

Yes. Schools can manage student balances, payments, fee records, receipts, and financial reports depending on the modules enabled.

Does the system support results and report cards?

Yes. Schools can capture marks, process results, and generate report cards based on the school's academic setup.

Can teachers enter marks?

Yes. Teachers can enter marks for students assigned to their subjects, classes, terms, and academic year, depending on their permissions.

Can parents access student information?

Yes. Parent portal access can be enabled so parents can view selected learner information such as balances, results, attendance, and notices.

Access and Login

Who can log in to the school portal?

Authorised users such as administrators, teachers, students, parents, and staff can log in depending on the access provided by the school.

What should I do if I cannot log in?

First check your username and password. If the issue continues, contact your school administrator.

What does it mean when the portal says the school is inactive?

It may mean the school subscription has expired, the account has been suspended, or the portal is temporarily unavailable. Contact the school administrator or Tailored Bytes support.

Can the portal work on phones?

Yes. Tailored School is designed to work on phones, tablets, laptops, and desktop computers.

Onboarding and Setup

How does onboarding work?

Tailored Bytes helps the school set up the portal, configure classes, subjects, users, fees, and other required information.

Can existing school data be imported?

Yes. Student, staff, class, fee, and other school data can be prepared and imported where required.

How long does setup take?

Setup time depends on the school size, required modules, and how ready the school data is. Tailored Bytes will guide the school through the process.

Do schools get training?

Yes. Training and guidance can be provided for administrators, teachers, and other users depending on the onboarding arrangement.

Pricing and Trial

Is there a free trial?

Tailored School may offer a free trial term as part of a promotion or onboarding arrangement.

How is pricing calculated?

Pricing is usually based on the number of students and the selected modules or service arrangement. Schools can request a quotation for accurate pricing.

Are there setup costs?

Setup costs may apply depending on the onboarding requirements, data import, custom configuration, or additional services requested.

Can a school request a quotation?

Yes. Schools can request a quotation through the Tailored School website or by contacting Tailored Bytes.

Security and Data

Is school data protected?

Tailored School uses secure access controls and role-based permissions to help protect school information.

Who owns the school data?

The school owns and manages its data. Tailored Bytes provides the system and technical support.

Does Tailored Bytes sell school data?

No. Tailored Bytes does not sell school data or user information to third parties.

Can users have different permission levels?

Yes. The system supports role-based access so users only see the sections they are allowed to access.

Support

Who should students, parents, or teachers contact for help?

They should first contact the school administrator.

Who should school administrators contact for support?

School administrators can contact Tailored Bytes through the official support channels.

How can I contact Tailored Bytes?

Phone / WhatsApp: +263 774 226 785
Email: [email protected]
Website: https://tailoredbytes.co.zw